Ticket System Featured Image

New at KAOS: Our Ticket System

In times of digital collaboration, transparency and, above all, seamless communication are more important than ever. That is why we continuously optimize our workflows in order to offer our customers the best possible service. New in our offering: our ticket system, which enables our customers to make everyday project work more efficient and more effective.

What is the ticket system used for?

The ticket system is used both internally and externally for all types of inquiries in the web area. Suitable ticket topics include, for example, changes to websites, the entry of new content, the reporting of technical problems, and much more.

Your Advantages of the Ticket System

Fast processing of your request

Benefit from fast and uncomplicated processing. As soon as you have submitted your ticket, our web department will immediately attend to your request and provide you with feedback including a cost and effort estimate.

User-friendliness and ease of use

With just a few clicks, you can create your support request quickly and easily. Simply enter your contact details, describe your concern, and add a screenshot or other files if necessary. Thanks to the structured preparation, your request will be created and ready to send in just a few minutes.

Real-time overview of processing status

Would you like to view the current processing status of your ticket? No problem! With our real-time overview, you can track the status of your ticket at any time. Whether created, in progress, or completed – you stay informed around the clock, 24/7.

Easy Communication with the Development Team

Do you still have questions or wish to submit additional information? Or has your ticket request already been resolved? Our chat function allows you to expand your ticket at any time and directly contact the KAOS development team.

Test our ticketing system for your next support request.

FAQ

Here you will find the answers to the most frequently asked questions about our ticket system:

Please visit our ticket system at: https://ticket.kaos.de/

You can use our ticket system for the following concerns:

  • Changes to your website
  • Adding new content (texts/images) to the website
  • Reporting technical problems

As soon as your ticket has been recorded in the system, you will receive a confirmation email with an individual ticket number.

The Munich Higher Regional Court ruled in 2016 that the owner’s obligation to provide information regarding the EU dispute resolution platform must also include a functional link to this platform.

As soon as you have created a ticket, you will receive a confirmation email with a link to the detailed view of your ticket. In the detailed view, you can see both the current status of your ticket and messages from our support team to you at the top.

Of course! The ticket system merely serves as a supplement to personal communication and is intended to provide you with comprehensive support. Regardless of digital communication, the KAOS team remains happy to be available to you in person or by telephone and to support you as usual.

Start your project now!

    Do you have questions?

    Eliana Gramer
    Eliana Gramer

    Head of Web/Digital