Knowledge Management
Before Experience Becomes Memory

Benefit from our many years of expertise in knowledge management.

What problems do we solve:

✔ Loss of know-how due to retirements (baby boomers)

✔ Lack of documentation of experiential knowledge

✔  No process for internal knowledge transfer management

✔ Stagnation in the onboarding of new employees

✔ Loss of customer relationships and „tricks“ known only to one person

What we offer:

✔ Strategy & implementation for internal knowledge management

✔ Interviews, editorial systems & documentation processes

✔ Support for the handover of key positions

✔ Internal media: knowledge platforms, manuals, tutorials

✔ Tools & methods that don’t fall by the wayside

How we work:

✔ Empathically with old and young

✔ Holistically: Strategy, content, medium

✔ With media literacy instead of administrative thinking

✔ Implementation-oriented, not over-intellectualized

Kurt Schauer Kaos advertising agency

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      Knowledge Management

      Stop knowledge loss – before it becomes costly

      The baby boomer generation is leaving, and with them: decades of experience, tricks, contacts, routines, and solutions that are written down nowhere.

      Especially in medium-sized companies, knowledge is often stored in the minds of individuals—but not in systems, manuals, or processes.
      When these people retire, their knowledge goes with them. Slowly. Quietly. And permanently.

      Without knowledge management, the following are at risk:

      • Wrong decisions due to missing important information
      • Duplicate work because no one knows what already exists
      • Uncertainty during onboarding
      • Creeping loss of productivity

      Anyone who takes this seriously must secure knowledge. Now. Not sometime in the future.

      Knowledge Management 1

      Our Way of Working

      What effective knowledge management needs:

      Structure

      What information is critical? Who knows what? Where does it need to go?

      Process

      How is knowledge transferred, updated, and maintained?

      Format

      Whether video, PDF, wiki, checklist, or storytelling – the main thing is that it’s accessible!

      Acceptance

      Nobody wants to „write a manual“. But with the right tools, it’s still possible.

      Guidance

      With someone who understands language, structure, and media and moderates change.

      Why KAOS?

      Because we can build bridges

      We are not a management consultancy.
      And that is precisely why we are the right partner.
      KAOS brings structure to minds – and communication to systems.
      Whether it’s a production manager nearing retirement or a sales professional with 30 years of customer contact:
      We conduct interviews, structure knowledge, design formats that are used – and build internal brands around knowledge transfer.

      Our Strengths at a Glance:

      Mediator Between Generations

      Empathetic in conversation, clear in results, binding in implementation.

      Emotionalize knowledge – don’t just document it

      Because sharing is not just an obligation, but also a sign of appreciation.

      Understanding Industry & People

      Through experience in mechanical engineering, medium-sized businesses, and owner-managed companies.

      Methodological Competence & Media Competence

      Interviews, video formats, training materials, wiki structures & training concepts.

      Those who secure knowledge secure the future.

      Those who do so in a structured way gain employees, clarity, and time.

      The most important topics for companies right now

      More visibility and success through targeted online marketing

      A strong team for your success. We do not only solve problems but also digitalize and optimize according to your needs.

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        Kurt Schauer
        Kurt Schauer

        Managing Director

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        Our Customers

        What do our customers say about us and our work?

        Making knowledge visible – with good tutorials

        Especially when it comes to knowledge retention, tutorials are an unbeatable tool: quickly produced, available at any time, and highly effective, especially for software or process knowledge. For them to truly work, planning, structure, and language are crucial.

        5 Tips

        Tutorials that are actually watched

        1. One topic – not ten.

        One tutorial = one clearly defined topic. Instead of „Explaining warehouse processes,“ prefer: „Correctly booking goods receipt.“ This maintains focus and keeps the video short.

        2. Test the length – divide the topic if necessary.

        If the explanation takes longer than 5 minutes, the topic is too broad. It is better to have two to three short videos, each with a clear focus – this keeps attention high.

        3. State what is visible.

        Viewers must be able to follow the cursor. Therefore: clear instructions such as „top right“, „click on the ‚Save‘ field“, or „below the table“. The spoken text must exactly match the screen display.

        4. Think in pictures – don’t just explain.

        Even abstract topics like customer communication can be visualized: with flipcharts, icons, embedded graphics, or example scenes. Important: Everything that is visible should also be commented on.

        5. Script with keywords – do not read aloud!

        It is better to speak freely than to read rigidly. Bullet points help to maintain a natural delivery. Tip: Practice speaking beforehand to sound confident – and not like an audiobook.

        Do you have any questions?

        Kurt Schauer
        Kurt Schauer

        Managing Director

        Start your project with us now!

          THE TEAM ALWAYS AT YOUR SIDE

          Our KAOS experts have been in business for 30 years

          We are unconventional, agile and full of ideas, have our heart in the right place, are courageous, reliable and competent – and our highest goal is to make our clients successful. Since 1992 we have not only been creating KAOS, but also mastering it, so we take the liberty of no longer having to prove to anyone that and what we are capable of.

          You have come to the right place if you are looking for sophisticated, creative and innovative solutions, coupled with a high level of consulting expertise in the print and web sectors. Fancy some chaotic mind games?

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          What our customers say about us

          The visibility report for mid-sized companies

          In our report, you will learn among other things the following:

          • What are the right strategies to be and remain successful in the German Mittelstand?
          • How do we protect the Mittelstand, the backbone of German prosperity?
          • How does the Mittelstand master modernization & digitalization?
          • How do you overcome the shortage of skilled workers?
          • How do you become internationally relevant & visible?
          • How do you master company succession?

          In addition, take a look at the case studies of some of our clients and how we solved the problems.

          Mock Up Visibility Report 24 Issue 1

          Read the report here:

          YOUR BENEFITS

          Why working with us makes sense

          We offer good reasons to work with us and provide you with a proven and sensible path to success.

          Experts for medium-sized German companies

          + 30 years of experience

          Holistic solutions

          Proven processes

          The streamlined path to success

          Human, down-to-earth, trustworthy

          Transparent Prices

          We offer you transparent prices for a wide range of advertising services with which we make your company visible. Find out more here and start your new project today to maximize your visibility.

          Do you have any questions?

          Kurt Schauer
          Kurt Schauer

          Managing Director

          Start your project inquiry

          Are you looking for expert advice, a customer-focused web strategy, or appealing creative solutions?

          We look forward to your inquiry and are happy to send you an offer!